Privacy Policy

Last updated: August 31, 2025

Casenario (“we”, “us”, “our”) operates casenario.com and provides custom phone-case products and related services. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

If you have questions, contact us at support@casenario.com or +1 213-301-9094.

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1) Scope

This Policy applies to personal information we collect when you:

•visit our website(s) or online store,

•place an order or create an account,

•contact support, subscribe to marketing, or interact with our social pages, and

•upload content to customize a product.

It does not cover third-party sites or services that link to/from ours.

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2) Information We Collect

A. You provide directly

•Account & profile: name, email, password, shipping/billing addresses, phone.

•Orders & payments: purchased items, order notes, transaction identifiers. (Card data is processed by our payment processor; we do not store full card numbers.)

•Customization content: images, graphics, text, and other materials you upload for printing.

•Communications: messages to support, product reviews, survey responses, marketing preferences.

B. Collected automatically

•Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps.

•Cookies & similar tech: to keep you signed in, remember cart contents, measure performance, and personalize content/ads (see §6).

C. From third parties

•Payment partners (e.g., authorization results),

•Carriers (tracking and delivery confirmations),

•Analytics/ads partners (aggregated insights),

• Fraud-prevention/verification services.

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3) How We Use Information (Purposes & Legal Bases)

We use personal information to:

•Fulfill orders & provide services (process, produce custom items, ship, handle returns/warranty). GDPR Art. 6(1)(b) performance of contract.

•Operate, secure & improve our websites, products, and logistics; prevent fraud/abuse. Art. 6(1)(f) legitimate interests; Art. 6(1)(c) legal obligations.

•Customer support & communications about your orders or account. Art. 6(1)(b).

•Marketing (with consent where required): newsletters, promotions, and personalized recommendations. Art. 6(1)(a) consent or 6(1)(f) legitimate interests.

•Compliance with tax, accounting, and legal requirements. Art. 6(1)(c).

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4) How We Share Information

We do not sell personal information. We share it only with:

•Service providers / processors: e-commerce platform, payment processors, printing & fulfillment partners, shipping carriers, cloud hosting, analytics, and customer-support/email tools. They are bound to use data only on our instructions.

•Advertising/analytics partners: to measure performance and (where enabled) show relevant ads. You can control this via cookie settings (see §6) and jurisdictional opt-outs (§10–11).

•Business transfers: in a merger, acquisition, or asset sale, subject to this Policy.

•Legal & safety: to comply with law, court orders, or protect our, your, or others’ rights.

We may disclose non-identifying or aggregated data for insights and reporting.

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5) Your Content for Customization

You must have the rights to any images/text you upload. We use your content only to provide the requested service (preview, production, support, quality control) and to comply with legal obligations (e.g., takedown requests). We may store uploaded files for reorders or customer service unless you ask us to delete them (subject to §8 retention and legal holds).

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6) Cookies & Tracking

We use:

•Strictly necessary cookies (site operation, security, cart/checkout),

• Performance/analytics cookies (traffic, conversions),

•Functional cookies (preferences),

•Advertising cookies (where enabled) to show or measure ads.

Your choices:

•Manage preferences via our Cookie Settings (if present on site) or your browser settings.

•Opt out of third-party interest-based advertising where available (see §10–11).

Blocking some cookies may affect site functionality.

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7) Data Security

We employ administrative, technical, and physical safeguards (encryption in transit, access controls, least-privilege practices). No method of transmission or storage is 100% secure; please use a strong, unique password and keep it confidential.

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8) Retention

We keep personal information only as long as necessary for the purposes above, including to:

•fulfill orders and provide support,

•meet legal, tax, and accounting requirements (often 3–7 years, depending on jurisdiction),

•resolve disputes and enforce agreements.

If you request deletion, we will also maintain minimal information needed to honor opt-outs and comply with law.

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9) Your Rights & Choices (General)

You can:

•access, correct, or update your information,

•change marketing preferences or unsubscribe at any time,

•request deletion (subject to legal/contractual limits),

•object to or restrict certain processing (where applicable).

Contact support@casenario.com to exercise these rights. We may need to verify your identity.

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10) Additional Disclosures for California Residents (CCPA/CPRA)

Categories collected (past 12 months): identifiers (name, email, IP), customer records (addresses, order details), commercial info (purchases), internet activity (usage/cookie data), geolocation (approximate), user-generated content, and inferences (limited, e.g., preferences). Sensitive data: not sought; only minimal payment tokens via our processors.

Purposes & sharing: as described in §§3–4. We do not sell personal information. We may “share” (as defined by CPRA) identifiers and internet activity with ads/analytics partners for cross-context behavioral advertising when such cookies are enabled.

Your CCPA rights: know, access, correct, delete, opt-out of “sharing,” and limit the use of sensitive data (not applicable here). We will not discriminate for exercising rights.

• To submit a request: support@casenario.com or +1 213-301-9094.

•To opt out of “sharing”: use site Cookie Settings or a “Do Not Sell or Share My Personal Information” link if available, and/or enable a supported opt-out signal (GPC).

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11) EEA/UK Residents (GDPR)

• Controller: Casenario (contact: support@casenario.com).

• Legal bases: see §3.

•Your rights: access, rectification, erasure, restriction, portability, and objection; withdraw consent at any time (does not affect prior processing).

•International transfers: We may process in countries outside the EEA/UK (e.g., the United States). When we do, we rely on appropriate safeguards such as Standard Contractual Clauses and supplementary measures.

You may lodge a complaint with your local supervisory authority; we’d appreciate the chance to address concerns first.

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12) Children’s Privacy

Our site is not directed to children under 13 (or the age of digital consent in your region), and we do not knowingly collect their personal information. If you believe a child has provided data, contact us to delete it.

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13) Third-Party Links & Social Features

Our site may include links or plugins (e.g., YouTube, Instagram). Interactions there are governed by those parties’ privacy policies.

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14) Changes to This Policy

We may update this Policy to reflect changes to our practices or for legal, technical, or business reasons. The “Last updated” date shows the latest revision. Significant changes will be posted on this page and, where required, notified to you.

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15) Contact Us

Casenario

Email: support@casenario.com

Phone/WhatsApp: +1 213-301-9094

If you need this Policy in another language or accessible format, let us know.